0121 250 5055

Answers to Frequently Asked Questions

There are three easy steps to claiming your Cookes Storage space:

  • Make a reservation. You can do this online or, if you prefer, by calling 012 250 5055.
  • Schedule your move. If you want to book our collection service, you can arrange that when you make your reservation.
  • Move in! Complete your paperwork at the front desk, move your stuff in and lock it up.

It’s highly recommended, but you can swing by unannounced and start storing without a reservation. However, we cannot guarantee you first choice room will be available in that case. Reservations also speed up the move-in process, so we strongly suggest calling ahead or reserving online.

To rent your unit, you’ll need to bring:

  • Two forms of ID, one with a picture (typically a driver’s license or other photo ID) and a credit card.
  • Your first month’s payment, along with a security deposit, the amount of which is based on your credit history.
  • A lock to secure your room. (If you don’t have one, you can buy one from us at the facility).

All of our rentals are month-to-month. However, you can store for as little as 2 weeks.

We’ve got a range of different self storage units. Our smallest unit is a 16ft² locker (perfect for a few boxes) and our largest unit is 300ft² (suitable for the contents of a huge house).

All of our self storage units come with a certain level of insurance cover included in the price. For more information please give us a call on 0121 250 5055.

You can swing by our self storage facility anytime during our opening hours and use your PIN to access the building.

All of our self storage units come with a free padlock. We do not keep a copy of your key, which means that you’re the only person who can access your self storage unit.

We accept all forms of payment apart from cheque. Most customers use our EasyPay service for convenience. Choosing this method means that we will automatically collect your monthly charges from your nominated credit or debit card.

Though we hate to see anyone go, we make the move-out process as simple as possible. Just let us know you’re leaving and empty your room, and we’ll close out your account that day. As a courtesy, we ask that you give us at least 14 days notice before your intended move-out date.

Sure! Anyone can buy our high-quality boxes and supplies at all our facility. We’ll even buy back any unused boxes, so go ahead and stock up.

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